Refund policy
At Sugandham Mills, we stand by the quality of our products and strive to ensure a smooth experience for every customer.
Return Policy
We offer a 5-day return window from the date of delivery. If you are not satisfied with your purchase, you may request a return within this period.
To be eligible for a return:
- The item must be unused, unopened, and in its original condition
- It must be returned in original packaging with all tags intact
- A valid receipt or proof of purchase is required
To initiate a return, please contact us at sugandhammills.com@gmail.com with your order details.
Return Address:
322, Sankaran Kovil Road
Rajapalayam, Virudhunagar District
Tamil Nadu – 626117
Once your return request is approved, we will provide instructions on how to proceed.
Please note: Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
We request you to inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, please contact us immediately so we can resolve the issue promptly.
Exchanges
For faster processing, we recommend placing a new order for the desired product and initiating a return for the original item (subject to approval).
Non-Returnable Items
We do not accept returns for:
- Free or promotional items
- Gift cards
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to your original payment method within 10 business days
- Processing time may vary depending on your bank or payment provider
If you have not received your refund within 15 business days after approval, please contact us at sugandhammills.com@gmail.com