Shipping policy

At Sugandham Oil Mills, we take great care in packing and delivering our products to ensure they reach you safely and in perfect condition.

Order Processing

  • All orders are processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next working day
  • Once your order is shipped, you will receive a confirmation with tracking details

Shipping Time

  • Delivery timelines typically range between 3–7 business days, depending on your location
  • Remote or non-metro areas may take slightly longer

While we strive to deliver within the estimated time, delays may occur due to factors beyond our control.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout
  • We may offer free shipping on select orders or promotional periods

Order Tracking

Once your order is dispatched, you will receive tracking details via email or SMS so you can monitor your shipment.

Delivery Partners

We work with reliable courier partners to ensure timely and safe delivery. However, once the order is handed over, delivery is managed by the logistics provider.

Delivery Issues

If you face any issues such as:

  • Delayed delivery
  • Package not received
  • Incorrect delivery status

Please contact us immediately at sugandhammills.com@gmail.com, and we will assist you.

Damaged Packages

We request you to check your package at the time of delivery.
If the package appears damaged or tampered with, please:

  • Do not accept the delivery (if possible), or
  • Record an unboxing video and contact us immediately

This helps us resolve the issue quickly.

Incorrect Address

Please ensure that your shipping address and contact details are accurate.
We are not responsible for delays or losses due to incorrect or incomplete address information.

Undelivered Orders

If a package is returned to us due to:

  • Incorrect address
  • Failed delivery attempts

We will contact you for re-shipping (additional charges may apply).